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2009 Annual Report
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Who We Are

Urban Pathways' services are available to all homeless and formerly-homeless adults, including those that are seriously and persistently mentally ill and/or chronically homeless, those with substance abuse problems and dual diagnoses (mentally ill and chemically addicted).  Through consistent engagement, individualized treatment and links to a wide network of services within and outside our programs, these programs help consumers move toward stability, independence, re-housing and recovery.

We provide leadership in addressing the causes of homelessness and developing comprehensive solutions.   Ultimately we help men and women leave the streets and find permanent shelter, develop self-respect and achieve independence and self-sufficiency.


Who We Serve

Urban Pathways serves seriously and persistently mentally ill homeless adults, including those with substance abuse problems, and dual diagnoses (mentally ill and chemically addicted.)  Through consistent engagement, individualized treatment and links to a wide network of services within and outside our programs, these programs help consumers move toward stability, independence, re-housing and recovery.

Our clients are 67% male, approximately 32 years of age and 99% live below the poverty level.   They are 53% African American, 24% Caucasian, 20% Hispanic, 2% Asian/Pacific Islander and 1% Native American.


Our History

Founded in 1975 (incorporated in 1977) as the West Side Cluster of Centers and Settlements, UP was originally comprised of a coalition of neighborhood centers and settlement houses located on Manhattan's Westside.   The organizational history includes the development of the following programs:

  • In 1980, established the first drop-in center in country serving only women, the Antonio G. Olivieri Center for Homeless Women.
  • In 1981, opened The Travelers Hotel, a transitional shelter housing 36 homeless women and men.
  • In 1988, opened The Open Door, a drop-in center behind the bus terminal.
  • In 1989, developed Cluster House, a supportive housing residence for formerly homeless mentally ill and dually diagnosed women providing a safe, caring environment with a network of services to prevent hospitalization and a return to homelessness.
  • In 1996 started an Assessment, Diagnostic and Engagement (A.D.E.) outreach program to reach a population of alienated and underserved homeless adults on the street.
  • In 1997, opened Ivan Shapiro House, a supportive housing residence for mentally ill men and women.   In addition launched Operation Alternative, an outreach and referral program providing outreach and referral services to homeless individuals in and around the Port Authority Bus Terminal and around the entrance to the Lincoln Tunnel.
  • In 2000, launched George Washington Bridge Bus Station Outreach and the ESTEEM job readiness programs.
  • In 2005, launched the AMTRAK Penn Station and PATH Outreach Programs to provide outreach and referral services to homeless individuals in and around the Pennsylvania Station/New York complex and in the PATH stations on the Sixth Avenue Corridor.
  • In 2007, as part of the Manhattan Consortium, selected to provide expanded outreach in order to move at least 812 chronically street homeless adults into permanent housing by 2009.  In addition, converted The Travelers Hotel into a safe haven, a low-threshold residence with a single goal of moving clients onto permanent housing.
  • In 2008, launched the Flatiron BID Outreach Program; closed the Washington Bridge Bus Station and Operation Alternative outreach programs and the first 26 units of our scatter-site housing program.
  • In 2009, launched the Fashion Center BID Outreach Program. Started development and pre-development on five new supportive housing residences (part of this proposal).  Added 36 additional units to our scatter-site housing program.
  • In May 2010 opened the Hegeman Safe Haven in East New York for 55 men and women; will also add 40 more units to the scatter-site program; begin an $11 million renovation to Cluster House as it operates as our Ivan Shapiro model; and, with City cuts, closed The Open Door and make Olivieri co-ed.

We Know ...

The causes of housing insecurity and homelessness are multifaceted and effective intervention strategies require understanding individual and multiple causes of homelessness.  Concrete services, linkages, intake, counseling, referral and follow through are all maximized through individually tailored intervention strategies that consistently engage and motivate clients.  Our goal is to identify all possible resources and barriers and to develop an individualized and community-centered prevention strategy that not only prevents homelessness, but also seeks to mitigate future risk factors and maximize stability.