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Case managementWe deliver person-centered case management every step of the way.

Our dedicated case management team provides personalized and compassionate guidance, striving to meet the unique needs of each person in their journey towards improving their quality of life. Whether someone is navigating challenges related to housing instability, mental health, substance use, employment, or other areas, our team offers tailored assistance to address their specific needs and goals. Through collaborative goal-setting and ongoing support, we empower the people we work with to overcome obstacles and move towards a brighter and more fulfilling future.

PERSON-CENTERED SUPPORTResponsive & Empowering Care

At Urban Pathways, person-centered case management services are woven throughout all our programs, from Outreach initiatives to Permanent Supportive Housing. This collaborative approach empowers those we serve to actively participate in decision-making regarding their well-being and goal-setting process, fostering a sense of ownership and agency. Our recovery-oriented services are designed to support each individual in cultivating a life filled with meaning and purpose, guiding them towards sustained progress and fulfillment.

Your impact

CONSISTENT CARETailored and Ongoing Support

Urban Pathways’ case managers play a pivotal role, acting as the primary liaisons for the people we serve. Through regular weekly meetings, our case management services extend well beyond securing housing placement; they encompass a comprehensive array of support services. From coordinating healthcare needs to assisting with obtaining and maintaining crucial personal documentation, accessing benefits, and addressing various other needs, our case managers provide invaluable assistance every step of the way.

As people progress through our continuum of programs, our person-centered approach evolves to meet their evolving needs. Whether someone is transitioning from Outreach to transitional housing, or from a Safe Haven to Permanent Supportive Housing, our dedicated case managers remain steadfast in their commitment to providing personalized support tailored to each individual’s unique circumstances and aspirations.

Locations with case management

Olivieri Drop-in Center

Drop in 24/7 for services like hot meals, clothing, showers, and housing placement assistance.

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9th Avenue Drop-in Center

Drop in 24/7 for services like hot meals, clothing, showers, and housing placement assistance.

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Travelers Safe Haven (+Annex)

Travelers Safe Haven offers low-threshold transitional housing for individuals while they prepare to move into a more permanent setting. The rooms at Travelers are private or semi-private, and individuals are provided with on-site, intensive case management and support services.

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The Longacre Stabilization Bed Program

Longacre is a 60-bed program located in Midtown, providing temporary shelter and supportive services to single adults experiencing street homelessness in New York City.

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105th Street Safe Haven

105th Safe Haven offers low-threshold transitional housing for individuals while they prepare to move into a more permanent setting. The rooms at 105th St are private or semi-private, and individuals are provided with on-site, intensive case management and support services.

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Hegeman Safe Haven

Hegeman Safe Haven offers low-threshold transitional housing for individuals while they prepare to move into a more permanent setting. The rooms at Hegeman are private or semi-private, and individuals are provided with on-site, intensive case management and support services.

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Webster Avenue Safe Haven

Webster Safe Haven offers low-threshold transitional housing for individuals while they prepare to move into a more permanent setting. The rooms at Webster are private or semi-private, and individuals are provided with on-site, intensive case management and support services.

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53rd Street Apartments

53rd Street Apartments provides permanent, affordable housing for formerly homeless adults.

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Boston Road Apartments

This mixed-use, supportive housing residence provides housing for formerly homeless adults living with mental illness and low-income community residents. Preference is given to Veterans.

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Clinton Avenue Apartments

This mixed-use, supportive housing residence provides housing for formerly homeless adults living with mental illness and low-income community residents.

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Cluster House

Cluster House provides housing for adults ready for discharge from State Psychiatric Hospitals and formerly homeless adults living with serious mental illness

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Crossroads Residence

Coming soon!

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Fairmount Residence

This residence offers permanent supportive housing to formerly homeless veterans.

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Howard Amron House

The Howard Amron House is a permanent, affordable apartment complex for adults formerly experiencing homelessness.

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Hughes House

This 55 unit building provides housing for adults ready for discharge from psychiatric hospitals and formerly homeless adults who live with serious mental illness.

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Ivan Shapiro House

The Ivan Shapiro House has been serving formerly homeless adults who live with serious and persistent mental illness since 1997.

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New Roads Plaza

New Roads Plaza, located in the Morrisania neighborhood of the South Bronx, is an extension of Urban Pathways’ scattered site programs. The DOHMH-funded program comprises 57 supportive housing units.

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The Residences at 162nd Street

This mixed-use, supportive housing residence provides housing for formerly homeless adults who live with mental illness and low-income seniors.

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The Residences at Hallet’s Cove

This OMH-licensed supportive housing serves adults discharged from state psychiatric hospitals and formerly homeless adults living with serious mental illness.

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A donation of $100 helps provide someone with meals for two weeks at a Drop-In Center.