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Case managementWe deliver person-centered case management every step of the way.

Our dedicated case management team provides personalized and compassionate guidance, striving to meet the unique needs of each person in their journey towards improving their quality of life. Whether someone is navigating challenges related to housing instability, mental health, substance use, employment, or other areas, our team offers tailored assistance to address their specific needs and goals. Through collaborative goal-setting and ongoing support, we empower the people we work with to overcome obstacles and move towards a brighter and more fulfilling future.

PERSON-CENTERED SUPPORTResponsive & Empowering Care

At Urban Pathways, person-centered case management services are woven throughout all our programs, from Outreach initiatives to Permanent Supportive Housing. This collaborative approach empowers those we serve to actively participate in decision-making regarding their well-being and goal-setting process, fostering a sense of ownership and agency. Our recovery-oriented services are designed to support each individual in cultivating a life filled with meaning and purpose, guiding them towards sustained progress and fulfillment.

Your impact
Client Stories

Jade’s Journey

For the last 11 years, Jade has built a life grounded in community, with the support of Urban Pathways. Jade and her mother both struggled with mental illness, making it impossible for the two to live together. For many years before coming to Urban Pathways, Jade struggled with the instability ...

Read The Story

CONSISTENT CARETailored and Ongoing Support

Urban Pathways’ case managers play a pivotal role, acting as the primary liaisons for the people we serve. Through regular weekly meetings, our case management services extend well beyond securing housing placement; they encompass a comprehensive array of support services. From coordinating healthcare needs to assisting with obtaining and maintaining crucial personal documentation, accessing benefits, and addressing various other needs, our case managers provide invaluable assistance every step of the way.

As people progress through our continuum of programs, our person-centered approach evolves to meet their evolving needs. Whether someone is transitioning from Outreach to transitional housing, or from a Safe Haven to Permanent Supportive Housing, our dedicated case managers remain steadfast in their commitment to providing personalized support tailored to each individual’s unique circumstances and aspirations.

Locations with case management

The Olivieri Drop-in Center

Drop in 24/7 for services like hot meals, clothing, and showers.

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9th Ave Drop-in Center

Opening in 2024. Drop in soon!

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The Longacre Stabilization Bed Program

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105th Street Safe Haven

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Webster Avenue Safe Haven

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Hegeman Safe Haven

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Travelers Safe Haven (+Annex)

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Crossroads Residence

Coming soon!

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New Roads Plaza

An affordable housing building in the Bronx.

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The Residences at Hallet’s Cove

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Howard Amron House

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The Residences at 162nd Street

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Boston Road Apartments

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Clinton Avenue Apartments

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Fairmount Residence

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Hughes House

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Westside Cluster House

Cluster House provides housing for adults ready for discharge from State Psychiatric Hospitals and formerly homeless adults living with serious mental illness

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53rd Street Apartments

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Ivan Shapiro House

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A donation of $100 helps provide someone with meals for two weeks at a Drop-In Center.